Terms & Conditions

WaiO Gifting Solutions

Welcome to WaiO Gifting Solutions. By accessing or placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using this website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Product Information

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate.

However:

  • Slight variations may occur in color, packaging, or design due to lighting, production, or customization.

  • Product availability may change without prior notice.

3. Order Confirmation

An order is considered confirmed only after:

  • Successful payment is received, and

  • An order confirmation is sent via email or WhatsApp.

WaiO Gifting Solutions reserves the right to cancel any order in case of pricing errors, stock issues, or technical problems.

4. Customised & Personalised Products

Many of our products are customised or made to order.

Therefore:

  • Orders for personalised items cannot be cancelled or modified once production begins.

  • Customers are responsible for providing correct spelling, design files, and instructions.

We are not responsible for errors submitted by the customer.

5. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR).

Prices may change at any time without prior notice.

We accept secure online payments through the payment methods available on our website.

6. Shipping & Delivery

Delivery timelines may vary depending on:

  • product type

  • order volume

  • delivery location.

While we strive to meet the estimated delivery timelines, delays may occur due to logistics, weather, or unforeseen circumstances.

Incorrect delivery information provided by the customer may lead to delivery failure.

7. Returns & Refunds

Due to the personalised nature of most products, returns are generally not accepted.

However, replacements or refunds may be considered if:

  • the product is damaged during delivery

  • the wrong product was delivered.

Such issues must be reported within 24 hours of delivery with supporting photos.

8. Intellectual Property

All content on this website, including:

  • images

  • product designs

  • graphics

  • text

  • branding

is the intellectual property of WaiO Gifting Solutions and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

WaiO Gifting Solutions shall not be held liable for any indirect or consequential loss arising from the use of our products or website.

Our liability, if any, is limited to the value of the order placed.

10. Changes to Terms

WaiO Gifting Solutions reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website indicates acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Bangalore, Karnataka.