Delivery Policy
WaiO Gifting Solutions
At WaiO Gifting Solutions, we aim to deliver your orders safely and on time. Delivery timelines may vary depending on the product type, customization requirements, and delivery location.
1. Delivery Coverage
We deliver orders across India through reliable courier and logistics partners.
2. Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 2–4 working days
- Other Cities & Towns: 3–7 working days
Delivery timelines may vary depending on:
- product customization requirements
- order quantity
- delivery location
- courier partner timelines.
Estimated delivery timelines shown on the product page include production and shipping time.
3. Shipping Charges
Shipping charges may vary depending on:
- delivery location
- package weight and size
- delivery speed selected.
The exact shipping cost will be displayed during checkout.
4. Order Processing
Orders are processed only after successful payment confirmation.
For customised or branded products:
- production begins after design approval (if applicable).
5. Order Tracking
Once your order is shipped:
- you will receive tracking details via email, SMS, or WhatsApp
- you can track the shipment using the provided tracking link.
6. Address Changes
Shipping address modifications are possible only before the order is dispatched.
Once the package is shipped, we may not be able to change the delivery address.
7. Delivery Delays
While we aim to deliver orders within the estimated timeline, delays may occur due to:
- courier delays
- weather conditions
- public holidays
- unexpected logistical issues.
In such cases, our team will assist you with updated delivery status.
8. Delivery Attempts
If the recipient is unavailable at the delivery address:
- the courier partner may attempt delivery again
- the package may be held at the nearest courier facility.
Customers may need to coordinate with the courier partner for successful delivery.